Agile Service Management has been on the agenda of most IT leaders for some years now, and even more so since the publishing of ITIL 4. In many blog posts, industry experts have made comparisons between agile development and agile Service Management. However, little has been written about using agile methods in real IT operations and on real tool configurations based on ITIL 3.
This guide will help you avoid 6 of the most common pitfalls when applying agile in practice on your service operations.
To download the guide, please fill the form 👉