This presentation will focus on how a modern and comprehensive CMDB can help to improve customer and employee satisfaction, reduce operational expenses, and improve transparency on asset-related costs.
The presentation will cover how requests are automated end to end in Efecte, from the self-service portal over workflows and the CMDB. The presentation will also showcase how relationships between assets can be visualized for different purposes such as improving security and removing a single point of failures.
Finally, the presentation will give real-life examples of how IT budgeting and configuration management play seamlessly together in one platform serving all ITIL processes.
