Webinar: Agile Service Management - finally a topic in ITIL?
View the webinar recording


Over the years, ITIL has become the leading framework for the implementation of IT Service Management and provided a clear framework for action.

The goal was to comply with ITIL guidelines in order to manage an efficient IT organization. However, today IT has to be able to offer solutions for short-term and strategic changes at all levels of the company, work in harmony with the business and meet new requirements quickly and efficiently. Your IT Service Management has to adapt with more agility to be able to meet these new challenges.

Some of the questions we will try to answer during this webinar and live demo are:

  • Can IT Service Management become more agile within the boundaries of ITIL? If yes, how?
  • Does ITIL have to fundamentally change to allow more agility?
  • What should an efficient IT organization look like? 

Bring your questions, we're looking forward to discussing with you!

View the webinar recording

Your hosts: 

Bause mit Logo Markus Bause,
CEO, Serview GmbH

Peter Scheffczyk-bw-2   Peter Scheffczyk,
Senior Presales Consultant, Efecte Germany GmbH

Get in touch and let's talk about how we could help your business.

Request a demo or consultation meeting