Everything is Agile: Self-Organizing Teams, App Creation, Cross-functional Agile Release Trains. Do you still need waterfall-based change management?
Everything is Virtual: Agents, Teams, Servers. Do you still need a Level 1 Service Desk?
Everything is AI: Agent Assistance, Anomaly Detection, and Crowd-based Knowledge Bases. Do you still need experienced IT experts?
This presentation discusses how disruptive technologies and methodologies are changing the ITSM world and other enterprise services. This presentation will further outline how Efecte’s product vision will embrace these new opportunities in the years to come.
