ITIL 4 was released in late February 2019. The latest version intends to make the service management of IT organizations considerably more agile and to provide support in the digitization of service processes.
But what are the differences to ITIL V3, and what is the added value offered by the new version of the best practice framework for companies and their IT departments?
Markus Bause from Serview, the German leader for ITSM consultancy and training, and Peter Schneider from Efecte discuss how ITIL 4 will help companies to become more agile.
Markus was born in Mainz in 1971, has worked for SERVIEW since 2004 and has, as CEO, been responsible for the fields consulting and training since 2006. After his successful studies in news technology, he acted as a manager in different companies before discovering his passion for consulting and training.
Peter has been leading the Products Unit of Efecte since June 2014 and is responsible for product management, product marketing and product strategy. Earlier in his career, he has been holding various product management roles for enterprise and communication service provider solutions in Nokia and Siemens. Peter has written various expert articles on ITIL 4, IT, and Enterprise Service Management in publications such as Computerwoche and the itsmf magazine in Germany.
Marketing Manager DACH, Efecte