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This presentation discusses how disruptive technologies and methodologies are changing the ITSM world and other enterprise services. 

In his keynote from Digitalize & Automate Peter Schneider discusses topics like:


Everything is Agile: Self-Organizing Teams, App Creation, Cross-functional Agile Release Trains. Do you still need waterfall-based change management?


Everything is Virtual: Agents, Teams, Servers. Do you still need a Level 1 Service Desk?


Everything is AI: Agent Assistance, Anomaly Detection, and Crowd-based Knowledge Bases. Do you still need experienced IT experts?


The presentation will further outline how Efecte’s product vision will embrace these new opportunities in the years to come.

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